Terms and Conditions

1. Before you use this website

These terms apply to your use of the website services to the extent a valid agreement is formed under applicable law. Use the website only for lawful purposes, provide accurate information, and do not impersonate another person. Features involving inquiries, photos, or appointment requests are intended for adults 18 or older. A parent or legal guardian should contact the practice about services for a minor.

These terms do not replace a treatment consent, physician-patient agreement, financial agreement, medical privacy notice, or other document specifically governing your care. If a clinical agreement addresses a medical service, that agreement and applicable law govern that service. Nothing here waives a patient’s rights or authorizes unlicensed practice of medicine.

2. Who can provide your medical care

The ReGrow name appears in both clinical and administrative interactions. The organizations behind those interactions have different responsibilities:

• Your medical care — Regrow Medical Professional Corp. This is the medical practice presented on regrowmedical.com as ReGrow Medical. Its licensed healthcare professionals evaluate patients, recommend treatment, and provide medical care. Clinical judgment belongs to those professionals.
• Nonclinical support — Orion Strategic Management LLC. Orion is the management services organization (MSO) supporting the practice with administration, scheduling, billing support, management, and advertising. Orion is not a medical clinic, a medical practice, or a physician. Its staff cannot use their administrative role to diagnose you, prescribe treatment, perform a medical procedure, or control a clinician’s decisions.

References to “ReGrow Medical” on these legal pages identify the practice’s public-facing name. Orion’s use of that brand in scheduling, billing administration, or advertising does not make Orion a healthcare provider. An administrative representative cannot diagnose a condition, determine treatment suitability, or replace advice from a licensed clinician.

For these terms, “website services” means the website, educational material, inquiry features, and related nonclinical communications. Orion is responsible for its nonclinical website and administrative activities. The practice remains responsible for its medical services. These terms do not merge the two entities or transfer clinical responsibilities to Orion.

3. Reading guides, estimates, and patient stories

Articles, procedure descriptions, photographs, estimates, and other website materials provide general information. They do not diagnose your condition, establish that you are a candidate for a procedure, prescribe a medication, or supply an individual treatment plan. A clinician must evaluate your circumstances before making those decisions.

Browsing the website, using an estimate tool, sending a message, or speaking with a nonclinical representative does not by itself establish a physician-patient relationship. That does not mean information you submit is unprotected; applicable privacy laws may apply before a relationship is established.

Do not use this website for an emergency. Call 911 or obtain appropriate emergency care. For postoperative concerns, follow the practice’s instructions and contact the clinical team through the channels provided for your care.

Clinical outcomes, recovery, graft requirements, and maintenance needs vary. A photograph, patient account, or general timeline is not a promise of the same result for you. The practice’s clinicians explain relevant benefits, risks, alternatives, and limitations during the clinical process. Orion’s advertising or administrative communications cannot substitute for informed consent or guarantee a medical result.

4. From an inquiry to an appointment

An inquiry or appointment request is subject to confirmation. Administrative staff may help coordinate a consultation, obtain necessary details, and explain logistics, but they do not determine medical eligibility. The practice may recommend a different service or decide that treatment is not appropriate.

Website graft estimates, pricing examples, financing illustrations, and expected timelines are preliminary information rather than an individual treatment offer or guaranteed outcome. Your clinical assessment and written treatment plan determine the services recommended to you.

Orion may provide scheduling, billing, payment administration, and other management support for the practice. That administrative support does not make Orion the provider of the underlying medical service. Charges, deposits, cancellation terms, refunds, and payment obligations are governed by the specific written terms supplied for the service. These website terms do not create a new cancellation fee or nonrefundable deposit. Third-party financing is subject to the lender’s separate terms and approval.

5. Permissions for the material you send

Submit only material you own or have authority to provide. You permit the relevant entity and its authorized providers to receive, transmit, store, and review your submission as needed to respond to your request or perform the service you requested, subject to the Privacy Policy and applicable medical privacy requirements.

This limited permission is not a general release to publish your name, likeness, medical information, photographs, or testimonial. Any authorization required for advertising, public before-and-after galleries, or other public use must be obtained separately. You retain your rights in your original material. Do not submit unlawful content, another person’s private information without authority, malicious files, or information unrelated to your request.

6. Your contact preferences

When you ask to be contacted, the appropriate team may respond about that inquiry using the contact details supplied. Promotional communications that require additional consent must rely on that separate consent; merely visiting the website does not enroll you in marketing texts or automated promotional calls. Marketing consent is not a condition of purchasing medical services.

You may unsubscribe from promotional email, follow a text program’s opt-out instructions, or contact Orion at osm@regrowmedical.com. For enrolled text programs, STOP and HELP instructions apply where supported, frequency varies, and carrier message and data rates may apply. Changes to marketing preferences do not necessarily stop appointment, billing, safety, or other necessary service communications.

The Privacy Policy’s choices section explains cookie controls and GPC. Agreeing to website terms does not override those choices or serve as an authorization to disclose protected health information for marketing.

7. When another provider’s service is involved

Some actions take place in another provider’s system, such as reserving an appointment through a booking widget or applying to a financing company. Maps and social media links also connect to outside services. Read the provider’s conditions and privacy notice before completing that interaction. Including a link or widget does not guarantee the outside service’s content, security, or availability. The practice and Orion nevertheless retain any responsibilities the law assigns them when a provider acts for them.

8. Using this site’s material and features responsibly

You may view the website and use its public features for lawful personal purposes. Website content, design, branding, and other protected materials belong to their respective owners. Except as permitted by law or with permission, do not republish patient images, commercially reproduce protected content, misrepresent an affiliation, or use the brand in a misleading manner.

Do not attempt unauthorized access to systems or records, interfere with security controls, introduce harmful code, submit fraudulent inquiries, harvest personal information, or burden the website in a way that disrupts access. Lawful indexing and other uses permitted by applicable law remain subject to privacy, intellectual-property, and access restrictions. No permission to access patient or administrative records is granted.

9. Website interruptions and limits on responsibility

To the extent permitted by law, website information and nonclinical features are provided as available, without a guarantee that they will always be uninterrupted, error-free, or suitable for every purpose. We may correct errors, update information, or restrict misuse. Reasonable efforts will be made to address reported problems, but the website is not a substitute for direct contact about time-sensitive care.

To the extent allowed by applicable law, neither entity is responsible for indirect or consequential losses arising solely from use of the nonclinical website. This limitation does not exclude liability that cannot lawfully be excluded, and does not limit obligations for medical care, professional negligence, fraud, willful misconduct, privacy violations, or other protected statutory rights. Suspending website access does not terminate a patient relationship or remove the practice’s continuity-of-care obligations.

10. How website disagreements are handled

Contact Orion at osm@regrowmedical.com about a website or administrative dispute so the appropriate entity can review it. Contact the practice about care. An informal inquiry does not prevent filing a timely claim, seeking an available remedy, or contacting a regulator.

Individual arbitration of nonclinical website disputes: to the extent a valid and enforceable agreement to arbitrate is formed, a dispute arising solely from these website terms or the nonclinical use of the website will be resolved by one neutral arbitrator through JAMS, subject to its applicable rules and Consumer Minimum Standards. Both sides are bound on the same basis. Arbitration ordinarily replaces a court trial and jury for the covered dispute.

Either party may bring an eligible individual claim in small claims court. Statutory remedies remain available, and this provision does not prevent a complaint to a government agency or a request for relief that applicable law makes nonwaivable, including qualifying public injunctive relief. JAMS consumer standards govern the allocation of fees and an accessible hearing location or method; this clause does not impose the other party’s fees on a consumer where prohibited.

Covered claims are to be resolved individually, rather than as a class action, only to the extent that limitation is lawful. This website arbitration provision does not apply to medical treatment, professional negligence, or a patient’s separate clinical agreement. It does not establish that browsing alone constitutes valid assent to arbitration. If this provision is unenforceable for a claim, that claim may proceed in a court with jurisdiction.

California law governs these website terms, together with applicable federal law, without depriving a consumer of mandatory protections that otherwise apply. Any court proceeding must be brought in a court with lawful jurisdiction and an appropriate venue; no exclusive distant forum is imposed on a consumer contrary to applicable law.

11. Getting assistance

Website privacy, marketing, billing administration, and other nonclinical requests
Orion Strategic Management LLC
Attn: Privacy / Website Administration
5121 Van Nuys Blvd, Suite 301
Sherman Oaks, CA 91403
Email: osm@regrowmedical.com
Phone: (877) 573-4769 — ask for Orion’s privacy or administrative team.

Clinical care, medical records, or the practice’s medical privacy notice
Regrow Medical Professional Corp
Email: info@regrowmedical.com
Phone: (877) 573-4769 — ask for the medical practice. Do not include detailed medical records or payment-card numbers in an ordinary email.

12. Which version of these terms applies

Changes to these terms will be dated and will apply prospectively, subject to the notice and assent required by law. A material change cannot retroactively remove an accrued right or change a dispute-resolution agreement without the legally required basis. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. A failure to enforce a provision on one occasion is not a general waiver.